Order Terms & Conditions

Due to the perishable and time sensitive nature of a frozen food delivery. It is the customers responsibility to be available to accept delivery of any and all items sent by the Ridgeway group to you.

Orders placed for before 1pm delivery, please note this is an attempt delivery before 1pm and not guaranteed.

Orders placed for Saturday delivery are dispatched Fridays for delivery on the Saturday. If your order is placed earlier in the week and Saturday Delivery is selected, your order will be held until the Friday. Cut off on the Friday is midday.

All standard orders placed Monday to Thursday, before midday, will be dispatched that day for next day delivery. Orders placed after midday Thursday and before midday Sunday will be dispatched Sunday for delivery on Monday. Orders placed after midday Sunday and before midday Monday will be dispatched Monday for Tuesday delivery. Please note that we will do our best to meet these deadlines, but sometimes situations are outside our control. If we are able to dispatch your order sooner, then we will do so. Please check your delivery notifications for up to date information regarding your order.

Orders may be left in a safe location if stated at time of purchase. Should you not be in or the courier receives no answer at your address they may leave the package. In this circumstance it is being left at the customers risk. By ordering from us you agree that you will be available to accept delivery and you agree to the order being left at your address in your absence.

The Ridgeway group accepts no responsibility for orders lost, stolen or damaged once we have proof from our courier of it being delivered or left at your address.

Frozen Deliveries; please note orders must be checked and reported within an hour of delivery to report any issues, after this time frame any claims will not be accepted. 

Please note that due to the humane method in which certain animals are despatched; residual blood, urine and faecal matter may be present on the prey item. This is not a cause of alarm and does indicate any reduction in the quality of the animal. Any residue can be easily washed off with warm water.

Unfortunately we are unable to guarantee that small frozen orders with a total order value of £50 or below will arrive frozen. These small orders are purchased at the buyers risk and will not be replaced or refunded if defrosted during transit.

*Wholesale customers: all wholesale orders will be sent via our regular delivery service and not our pre 1pm delivery service, please ensure you select the correct one at checkout.